Empowering Customers through Self-Service Using Knowledge-Base Best Practices


Helping customers to make better use of self-service can really cut down on the demands of the service desk and improve overall customer satisfaction. Incorporating knowledge-base best practices can make that happen.

Join us for this information-rich webinar as IT expert Alan Reynolds shows you how to create and populate a knowledge base in Jira Servce Desk, create KB articles from Service Desk issues, use templates to deliver a uniform corporate look, use labels to improve search results, and much more. You'll take away the knowledge you need to make your self-service offering far more effective and easier to use.


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